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Stress-Free Booking: Our Deposit and Cancellation Policies

Thank you for booking your stay with us in Jackson Hole! We look forward to your arrival.
To ensure you have the best possible stay, please review the following policies, terms & conditions.

If you have any questions, please contact reservations at: 307.733.5200.

 

Changes in Daily Housekeeping

We have implemented the following change to our Housekeeping services:

  • We no longer offer daily housekeeping service, so your room will not be refreshed during your visit. However, you may request housekeeping service for hotel rooms only, upon check-in, at no additional charge. Additional cleaning for condominiums will be subject to a charge equivalent to the departure clean. The Front Desk will be happy to assist you with any questions.
  • Deposit Policy

    A first & last nights deposit is required at time of booking

    • All reservations must be guaranteed with credit card at time of booking
    • A deposit is required at the time of booking equal to two nights' rate and taxes
    • The final amount of the booking will be charged 3 days prior to the scheduled arrival date, stays January 2nd to April 30th
    • The final amount of the booking will be charged 7 days prior to the scheduled arrival date, stays May 1st to November 30th
    • The final amount of the booking will be charged 14 days prior to the scheduled arrival date, stays December 1st to January 1st
  • Cancellation Policy

    Guestrooms & Condominiums

    1. Cancellations must be made 3+ prior to arrival for stays January 2nd to April 30th
    2. Cancellations must be made 7+ days prior to arrival for stays May 1st to November 30th
    3. Cancellations must be made 14+ days prior to arrival for stays December 1st to January 1st

    Reservations booked within a group block are held to the cancellation policy stated in the group agreement and are separate from the above policies

    It is strongly recommended that you use a credit card and not a debit card when traveling as authorizations will be made on the method of payment upon check-in. Snow King Resort is not responsible for any overdraft fees that may result due to these authorizations. Please note that authorizations are not charges and are simply held until time of check-out in the event of incidentals such as room charges. These holds are released immediately at check-out but may take 7-10 business days to be reflected on your statement depending upon your bank.

  • Child Policy

    No charge for children under 13 years of age when sharing rooms with at least one paying adult

  • Resort Fee

    A resort fee of $37 plus taxes will be charged per room per night

    This resort fee includes the following amenities:

    • On-site 24 Hour Fitness Center
    • Access to Seasonal Outdoor Heated Pool
    • Access to Year-Round Outdoor Hot Tub Under the Stars
    • 800 and Local Calls
    • Wireless Internet Access in Guestrooms and Public Areas
    • Daily Local Newspaper in Lobby
    • Overnight Parking
    • In-Room Keurig Coffee
    • On-Site Resort Activities

    Please Note: reservations booked within a group block are held to the resort fee stated in the group agreement and may be different from the above

  • Condominium Housekeeping Fees

    A one-time cleaning fee for condominiums will be applied:

    • $150-Luxury Parlor Suite
    • $150-Luxury One Bedroom
    • $300-Luxury Three Bedroom
    • $300-Luxury Three Bedroom Grand View Residence

    *Daily housekeeping is an additional fee. All housekeeping fees are subject to development fee & taxes

  • Taxes

    The following local tax rates will be applied to all guest reservations

    • State Sales Tax: 6% of Total Lodging
    • Teton County and Wyoming State Lodging Tax: 5% of Total Lodging
    • Snow King Mountain Resort Association Development Fee: 1% of Total Lodging (taxable)
  • Incidentals Authorization

    Upon check-in, please have a credit card ready to provide to the Front Desk agent. The credit card will be swiped and authorized at $50 per night. This is strictly a pending charge so that you can easily charge concierge activities and restaurant charges to your room.

    Upon check-out this $50 per night authorization for incidentals shall be released to your card if you did not choose to charge activities to your room during your stay. If you have chosen to utilize this convenience, charges will be made and the balance will be released upon check-out. It may take 5 to 10 business days to be removed from your credit card statement depending upon your bank.

    Please Note: This is not a charge. This is a pending or holding authorization for incidentals, so you will not see a debit then credit but rather a pending charge that then disappears from the card's statement if you do not charge any additional services or items to your room during your stay.

    Therefore, we do not recommend a debit card as this incidental authorization will hold cash funds in your account and you may be subject to overdraft. The resort is not liable for any overdraft fees from your bank as a result of these pending/held authorizations.

    If you have any questions or concerns, please talk to a Front Desk agent upon check-in.